Answer every Instagram and Facebook message, without guessing.
DM Bird replies to the messages your customers send your business accounts, using only the answers your team has approved. When it is not confident, it hands the conversation to a human instead of inventing an answer.
DMs and story replies on a business account
Facebook Messenger
Messages sent to your Page
Business numbers on the WhatsApp Cloud API
How it works
- 1
Connect your accounts
Link the Instagram, Facebook or WhatsApp accounts you already use. Nothing is answered until you turn auto-reply on.
- 2
Approve what the bot may say
We mine your past support history into a set of canonical answers. You edit and approve each one; the assistant may only use approved answers.
- 3
It answers, or it hands off
Routine questions get answered in seconds. Anything uncertain, sensitive or outside the knowledge base goes to your team instead of being guessed at.
What always goes to a human
- — The customer asks for a human, a manager, a refund or a cancellation
- — The answer is not in your approved knowledge base
- — The question needs live order, stock or shipping data we cannot verify
- — The platform's 24-hour reply window has closed
Built for agencies and multi-brand teams
Every client is a separate tenant with its own connected accounts, its own approved answers and its own conversations. Access tokens are stored encrypted, and one client can never see another's messages.